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Terms and Conditions

Terms and Conditions of Use

Please read carefully the following Terms and Conditions of Use before using this website.

Your use of this website is expressly conditioned on your acceptance of the following Terms and Conditions of Use. If you do not agree with all of the Terms and Conditions of Use, you must not use this website.

Chesapeake Natural Health Center (CNHC) reserves the right to modify these Terms and Conditions of Use at any time. Continued use of this website by you constitutes your acceptance of any revisions to these Terms and Conditions of Use. Please check this page regularly.

 

Dividend Rewards Program

Clients will be eligible for an annual dividend reward calculated as 5% of the total amount of online purchases accrued during the prior calendar year. The dividend reward will be issued as credit to the client’s online account the following year and may only be used for purchases through the online store.

The dividend reward is only eligible for redemption during the calendar year in which it is issued – unused dividend rewards will expire at the end of the calendar year in which they are issued. The dividend reward has no cash equivalent value and is not eligible for a cash refund at any time. Dividend rewards are non-transferrable.

 

Terms of Sale

CNHC reserves the right to revise the pricing of its dietary supplement products at any time and without advance notice.

Products will be shipped according to the standard methods of shipping that CNHC has in place at the time.

When a product is received in a damaged condition it should be reported promptly.

When a discrepancy exists between the quantity or items ordered and the quantity or items received, then CNHC must be notified within 7 business days of receipt of the shipment.

When a customer places an order online and then subsequently refuses to accept delivery of the order for reasons that are attributable to customer error, the customer can be assessed a restocking fee and full shipping charges.

All returns must be pre-approved by CNHC and received within 14 business days of authorization of the return. 

CNHC must receive a returned product before a product credit will be issued.

There is a processing fee on returned products. The customer is responsible for shipping costs on returned products unless shipping costs are waived when the Return Authorization is approved.

These Terms of Sale can be revised at any time should it be determined that it is in the best interests of CNHC to do so.    

 

Shipping

Only nutritional supplements indicated on your protocol are available for purchase for 6/six months from the last consultation or until the recommended follow-up date.

Order fulfillment is limited to product on-hand only, and you will be contacted if the order needs to be adjusted. A shipment confirmation with tracking ID will be sent via email once orders are confirmed and processed. 

Free Ground Shipping to MD/DE/PA for orders > $250.

Free Local Pick-Up at the office is available. 


Returns Policy

Returns are accepted for unopened supplements within their expiration date for 90 days from purchase except for probiotics and homeopathic remedies. A restocking fee of 10% will be assessed on returns not due to our error. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Product Statements 

*These statements have not been evaluated by the Food and Drug Administration.  Product is not intended to diagnose, treat, cure, or prevent any disease.

The information and descriptions presented on this website are intended as general information, and are not necessarily complete descriptions of every product, indication for use, or contraindication for use.

 

Personal Security Code Registrations

Some portions of the CNHC website are restricted and require a user identification code ("User ID") and a personal security code ("Password") for access. Unauthorized use of or access of such restricted portions of this website is prohibited.

In accessing portions of the CNHC website requiring a User ID and Password, you agree that: CNHC is entitled to act on instructions received under your User ID and Password, and CNHC is not liable for any unauthorized access to your personal information that is not the direct result of gross negligence or intentional misconduct on the part of CNHC.

You must keep your Password confidential and you must notify CNHC immediately if you believe anyone else has obtained your Password or if any unauthorized access to the restricted portions of the CNHC website has occurred or may occur. CNHC may block access to the restricted portions of its website without prior notice if we believe your Password is being used by someone other than you or if any unauthorized access to your personal information has occurred or may occur.
 

Disclaimer of Warranties

The content and materials on this website are provided "as is" and without representations or warranties of any kind, either express or implied. CNHC expressly disclaims all warranties, express or implied, with respect to this website including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. CNHC does not warrant or represent that the functions or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this website, its servers, or any e-mail sent from CNHC are free of viruses or other harmful components. Because some states do not allow a disclaimer of warranties, the foregoing disclaimer may not apply to you.
 

Limitation of Liability

CNHC shall not be liable for any injury, loss, claim, or damage, nor any indirect, special, incidental, or consequential damages of any kind, whether based in contract, tort, strict liability or otherwise, which arises out of the use of, or inability to use, this website or the content found on this website, or, unless resulting from the gross negligence or intentional actions of CMNHC, the unauthorized access to or alteration of your transmissions or data, even if CNHC has been advised of the possibility of such damages. Because some states do not allow a limitation of liability for certain damages, the foregoing limitations may not apply to you.
 

Jurisdiction / Enforceability

Use of this website is governed by and construed in accordance with the laws of the State of Maryland without giving effect to any principles of conflicts of laws. Any dispute concerning this website is subject to the venue of a court of competent jurisdiction in Baltimore County, Maryland.

Should any provision of these Terms and Conditions of Use be held invalid, unlawful, or unenforceable, then the invalid, unlawful, or unenforceable provision will be severed from the remaining provisions, and such invalid, unlawful, or unenforceable provision will not affect the validity or enforceability of the remaining provisions.